Privacy Policy

Kitch ("we", "our" or "Kitch") is committed to protecting the privacy of all users of use our website and our applications (together, our "Service"). Please read the following privacy policy which explains how we use and protect your information.

By using our Service, you agree to and, where required, you consent to the collection, use and transfer of your information as set out in this policy.

This privacy policy applies only to the Service, and does not extend to the websites or applications of any other companies, organizations, or other third parties (including Vendors) to which we link, and specifically addresses our obligations in respect of applicable laws in the Kingdom of Saudi Arabia.

1. Information That We Collect From You

When you use our Service, you may be asked to provide information about yourself, including your name, contact details and payment information such as credit or debit card information. We may also collect information about your usage of our Service and information about you from the messages you post on our Service, the materials you contribute to the Service (the “Contributions”), and the e-mails or letters you send to us.

By accessing our Service using mobile digital routes such as (but not limited to) mobile, tablet or other technology including mobile applications, you should expect that our data collection and usage as set out in this privacy policy will apply in that context too. We may collect technical information from your mobile device, or your use of our Service, through a mobile device. For example, this technical information could include location data and certain characteristics of, and performance data about, your device, carrier/operating system including device and connection type, IP address, mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes or use of mobile vouchers. Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and used by us automatically if you use the service through your mobile device(s) via any Kitch mobile application, through your mobile's browser, or otherwise.

2. Use Of Your Information

When you use our Service, you may be asked to provide information about yourself, including your name, contact details and payment information such as credit or debit card information.

We may use your information to contact you for your views on our Service, and to notify you occasionally about important changes or developments to it.

Where you have indicated accordingly, you agree that we may use your information to let you know about our other products and services that may be of interest to you including services that may be the subject of direct marketing. We may contact you to do so by post, telephone, mobile messaging (e.g. SMS, MMS etc.), or e-mail.

Where you have indicated accordingly, you agree that we may also share information with third parties (including those in the food, drink, leisure, marketing and advertising sectors) to use your information in order to let you know about goods and services which may be of interest to you (by post, telephone, mobile messaging (e.g. SMS, MMS etc.), or e-mail) and to help us analyse the information we collect so that we can administer, support, improve and develop our business and services to you.

If you do not want us to use your data in this way or change your mind about being contacted in the future, please let us know by using the contact details set out below and/or amending your profile accordingly.

Please note that by submitting comments and feedback regarding our Service, you consent to us to use such comments and feedback in any marketing or advertising materials, and to publish them on the Service. We will only identify you for this purpose by your first name and the city in which you reside.

3. Disclosure Of Your Information

The information you provide to us will be transferred to and stored on our servers.

Third parties process information such as credit card payments and provide support services related to payments for us. In addition, we may need to provide your information to any third parties which which you have placed an order (“Vendors”). By submitting your personal data, you agree to this transfer, storing, or processing. Kitch will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

If you have consented, we may allow carefully selected third parties, including marketing and advertising companies, our affiliates and associates, to contact you occasionally about services that may be of interest to you. They may contact you by telephone, SMS as well as by e-mail. If you change your mind about being contacted by these companies in the future, please let us know by using the contact details set out below and/or by amending your profile accordingly.

If our business enters into a joint venture with, purchases, or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.

We may use the information that you provide to us if we are under a duty to disclose or share your information in order to comply with (or where we believe we are under a duty to comply with) any legal obligation, or in order to enforce our Terms and Conditions and any other agreement, or to protect our other legal rights. This includes exchanging information with other companies and organizations for the purposes of fraud protection and prevention.

We may share or store data we have received from you with affiliates and subsidiaries of Kitch ("Affiliates") which are located in countries or jurisdictions other than the Kingdom of Saudi Arabia. The laws governing data protection in these countries or jurisdictions may differ from the laws in the Kingdom of Saudi Arabia. We will comply with the laws applicable in the Kingdom of Saudi Arabia and take all steps reasonably necessary to ensure that similar standards for data protection are maintained by any Affiliates which are recipients of your information. By your voluntary submission of information to us, you are consenting to the disclosure, transfer and use of your personal information outside of the Kingdom of Saudi Arabia for the purposes described in this privacy policy.

4. Security And Data Retention

We take steps to protect your information from unauthorized access and against unlawful processing, accidental loss, destruction and damage. We will keep your information for a reasonable period, in accordance with law.

Where you have chosen a password which allows you to access certain parts of the Service, you are responsible for keeping this password confidential. We advise you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Service; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

5. Changes To Our Privacy Policy

Any changes to our privacy policy will be posted to the Service and, where appropriate, distributed to you through electronic notification.

6. Contact

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to info@kitch.me.